Make sure you are always using the latest version of GoLogin. When an update is available, a banner will appear at the top of the application. Just click on it to update GoLogin and avoid errors.
If you encounter error messages while using GoLogin, here is a list of common errors and how to resolve them.
1. "Proxy not working or too slow" / "Proxy error" / "Proxy server doesn't respond" / "Proxy connection timed out"
These messages indicate that the proxy is down or malfunctioning. This can happen because we use mobile proxies, and the antennas may be overloaded or experiencing technical issues. We do our best to resolve these problems quickly. If the issue persists after several minutes, contact us via the support chat and specify the account concerned.
2. "Session is used by another user"
This message indicates that another user has opened the session on their device. We block simultaneous connections because LinkedIn dislikes shared account usage. If you’ve requested support, it may be our team connected. Otherwise, ask your colleagues if they’ve finished their session and closed it properly. Once closed, simply refresh to see the button re-enabled.
3. "You have exceeded number of executions"
This error means that you are using the software version of GoLogin, which is not allowed with your subscription. We remind you that this feature is unstable and not recommended. Please download the correct version here: Download GoLogin.
4. "DNS occurred"
This error often happens when you close GoLogin or the session too quickly. Always make sure to wait until the session is finished and saved before closing GoLogin. If the error persists, contact us with the account concerned.
5. "Profile deleted"
This message is often linked to a bug in GoLogin. Try logging out and back in. The profile should work again. If the issue persists, contact us via the support chat.
6. "Profile need to be updated"
Sometimes, due to GoLogin updates or changes, it’s necessary to update the session. Simply contact us, and we’ll perform the update in a few minutes.
For any other issues, feel free to contact us on chat support.